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Terms and Conditions

ToffeeWorld Terms and Conditions - ToffeeWorld is a trading name of Toffee Heaven Ltd, a Traditional Sweet Shop and American Sweets, Candies and drinks, Sodas plus Sweets and Treats from over 50 countries from around the World!

Terms and Conditions
Please read the following carefully.

Weather Product warning - June/July 2018
Please be aware that due to the current warm weather conditions throughout the UK, We can't be held responsible for chocolate products, Toffees, Fudge and Chews melting and or turning soft as our couriers do not operate refrigerated transport. Please bear this in mind when ordering such items that are vulnerable to heat, Please refer to our terms and conditions or contact us for further information. Thank you.
We may also hold back and delay shipping any orders which are high value or large amounts of any items ordered which are vulnerable to Hot Weather conditions. 

Your use of the | | websites Part of Toffee Heaven Ltd and purchase of the products (or services) ("products") on it means that you agree to these terms and conditions ("Terms").
Shopping with
You can order products online via this website.
When you place an order for a product in any of the ways described above ("order") you are offering to buy it for the price stated, subject to these Terms.
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically (subject to you providing your correct valid email address) so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and select, pack, process your order and book the courier then contact you with a further email to confirm shipment and delivery details, this order dispatch email will be deemed an acceptance.
If any of your ordered products are unavailable we will either replace with similar product or brand if it's only a small amount or we will contact you to offer an alternative product
All new orders are deemed separate and each is treated individually. / may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.
Sweets Packed-Supplied By:
All Sweets Sold On-line from this Allsorts4u Retro Sweets Store are packed and supplied from our Toffeeworld Traditional Sweets Shop owned by Toffee Heaven Limited, 42 Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7PA
We do not Manufacture any Sweets or Confectionery Products which are supplied to us direct from either the Manufacturers or Wholesalers.
Hot weather
Any heat-sensitive items shipped in hot weather are entirely at your own risk, and we cannot replace items that melt or are otherwise heat damaged in transit. However, to help you mitigate the risk we offer a range of express services to help your goods reach you swiftly.
Delivery / delivers to destinations inside the UK ONLY.
You will be notified of the delivery costs automatically before you submit your credit card details which are clearly shown on our checkout page with a guide price shown on the basket page.
UK orders under 2kg in total parcel weight are usually dispatched by Royal Mail 24 or 48 services and over 2kg in total weight are usually dispatched by DPD (formally known as Interlink Express) Courier. Our couriers may require a signature and operate between 8am and 6pm on weekdays only, so please specify an address where someone will be able to sign for your products between these hours.
You will receive a dispatched email from us the day your parcel is ready for collection from the courier or Royal Mail.
We will make every effort to deliver within the time stated on but we will not be liable for any loss caused to you by late delivery.
If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Please order from with enough lead-time to prevent any loss or disappointment resulting from the delivery time as cannot be responsible for this.
This does not affect your statutory rights as a consumer.
such as the Scottish Islands and the Channel Islands and Ireland-
Delivery to remote postcodes/N.IRELAND Parcels over 2.00kg / Scottish / Shetland Highlands / Jersey/Guernsey Etc other remote areas you may need to select this more expensive delivery option for remote areas but always best to check with us before you place your order to avoid any delays and/or surcharges.
Please note delivery to remote areas may take several days longer than shown - if urgent phone to check current shipping/expected delivery times.
If you fail to select the remote delivery option and your address is a remote area this may result in longer delays well we issue you an additional pay pal invoice to pay the shortfall plus an admin charge and/or cause delays shipping another service if we find another courier service to send your parcel.
Please do not place any orders if your delivery address is outside the UK.
PLEASE NOTE: For Parcels Over 2kg (packed) Shipping to the UK does not include N. Ireland And most remote Highlands and islands.
and also excludes the following postcodes: IV1-56, KW1-3,KW1 4HW KW5-14, KW15-17, PA20-49, PA60-77, PH17-26, PH30-42, PH49-50, ZE1-3, HS1-9, BT, IM1-99, TR21-25
On arrival of your order please check full contents of items straight away and report
Any missing items or incorrect orders or any damaged goods must be reported to us via e-mail asap within 7 days of receipt, please do not destroy any damaged or incorrect orders until we have replied as we may require items to be returned.
You must allow up to 14 days from your order date for any items/orders to arrive before we can offer any refunds/replacements to be sent as Royal mail will not accept any parcel to be lost until 15 working days from the expected delivery date as passed.
Please also note that we cannot be held responsible for any parcel/goods/order that does not arrive in time for your required event/time frame or is delayed/lost in transit - we cannot offer any compensation for any of your out of pocket costs other than to offer a full replacement or a full refund in the event of your parcel not arriving after the couriers set claims time frame.
All the above does not include exclude your statutory rights.
Please make sure if you place your order that someone is available between 8am-8pm Monday-Sunday at your delivery address to accept/sign for your parcel and report any failed delivery within 5 days of your confirmation dispatch email.
Please note that we cannot pass any message to any of our courier/delivery service providers to leave your parcels in the garden/backyard/near the bins/garage etc - parcels do need to be delivered to the front door to someone at that address and may also need to be signed for- if this is an issue we strongly suggest you provide a delivery address where someone will be available to accept/sign for your parcel.
We reserve the right to change/use any type of delivery/courier service as we see fit to delivery/ship your parcel - in some areas we operate our own delivery network which may delivery All 7 days a week between the hours of 8am-7pm and our own network usually covers parts of North Wales usually within the Conwy district and most parts of Greater Manchester and Cheshire areas.
If you see any issues with this please add details in notes to seller or contact via email phone discus in more detail.
You can add a note at checkout to deliver your parcel to another house number in your street close to your house/address if you are out but you must confirm the full address.
Item listings/product info/terms
Please make sure you read any listings of any items you commit to purchase so you are fully aware of the item/s you are buying as we cannot accept any replacements/returns if you order an incorrect item to what you are expecting, We strongly suggest you purchase a small weigh out bag/amount of any sweets you have not had before or for some time or another brand as we sell most our weigh outs in small amounts so you do not need to commit to large amounts, this will avoid any disappointment with your purchase if the sweets are not as you remember them to be or if not to your taste.
also please note that some listings/items display the manufacturer's original jars/box/case/packs etc but are not always what you are buying as many of our listings are sold in the form of weigh out bags from the jar/box etc and will not include the original jars/boxes/case or any original packing materials also please be aware that many of our retail sweets are subject to change in colour/taste/size/shape/ingredients without notice/warning as many are hand made traditional sweets which can change per batch made which can effect the shape/texture/colours and/or the ingredients including any sweets which may be/state on packaging/info provided at time of our listings to make any claims such as Halal approved, suitable for vegetarians or vegans, gluten free, nut free, free from any non natural colours or flavours can all be subject to change per batch supplied without notice, we strongly suggest if any of the above are an issue/concern that you check with us before you place your order so we can check the current info/ label/ingredients as goods cannot be returned exchanged after they are dispatched, also the wrappers/packaging/design of packaging is subject to change without notice, also due to new government recommendations introduced July 2010 many sweets are no longer containing artificial colours and/or flavours or some "E" numbers which will and does have an impact on the colour/taste/shape/texture of sweets.
Stock BB4 Dates
Please note that all our sweets are sent out within the product BB4 Dates unless the current stock BB4 Date is displayed in our listing we will send stock within the BB4 Dates which is subject to currents stock and the quantity ordered- we try our best to send the best dates possible and usually aim for 2-6 months - however if the BB4 Dates are an issue we strongly suggest you contact us before placing your order to check on our current stock BB4 Dates and add a reminder note to us at checkout in the option message box provided.
If any of the above is important to your requirement's please check with us for details of our current stock.
Items bought for at today's prices cannot be purchased and then you add notes to request stock to be sent with much longer BB4 dates of request fresh stock delivered several months after your order as prices can/may increase for later stock/batch/longer BB4 dates.
If any product bb4 dates are required to be a set date/bb4 length/time please email/contact us to check before you place your order.
We reserve the right to cancel orders which request long bb4 dates and charge a cancellation fee.
PLEASE NOTE; If your sweets are required to be a certain colour/mix/size/shape etc for any special occasions/events especially Wedding favors/ Valentines/ Anniversary's, Birthdays, Xmas presents etc, please either email us to check your requirements or phone and add notes in your notes to seller option box at time of your order as we cannot replace products after sent for any of the above reasons unless pre-arranged and approved by our Sales/customer service team.
We strongly advise you purchase any of our sweets in a small weigh out usually available from 113g to try/test before committing to large amounts, in case they are not as you expected due to manufacturers changing recipes etc/wrappers/size/shape/taste/flavours or if they are just not to your preferred taste - this will help avoid any great disappointment as we cannot exchange sweets for any of the above reasons.
Allergen Information for loose foods - new regulations December 2014.
Food allergies and intolerance's - before ordering please check our product listing description under our Allergy Advice section for full details when this is not available please contact us and we will update the listing and provide you with all the current manufactures product information on any Allergies and Intolerances.
We do not provide info on the sweets packaging unless you request this in advance and we will always provide this service but due to the time involved to produce the info/labels it may delay the shipping dispatch of your order by a day or two and possibly a little longer during busy periods.
For more info on this please email us.
order issues/problems.
Please send us an e-mail from your confirmation of your order e-mail if you have any problems/questions regarding your order placed/paid for and we will reply asap usually within 24 hours. Please do NOT open/break the seal on any weigh out bags/packet/boxes of sweets if they arrive not as you would expect/damaged/crushed/broken etc - please leave full contents in the original sealed bag and e-mail us with full details of any issues/problems and we will address the matter asap.
Please note that in the event your order/goods arrive not as you expected due to our error or damaged in transit to you and you require a replacement or full refund it will be you that may be required to arrange the safe return of the full original goods in original packaging via your local royal mail post office and we strongly suggest you return the goods via 2nd/1st class recorded delivery - if the issue is due to our error or damaged in transit we will refund your return postage costs upon there safe return.- you will be informed of our full return process via email upon your request.
Out of Stock Items Ordered
If we are out of stock of any items on your order and your order consists of several items or more We reserve the Right to substitute the out of stock item for a similar item/product to the same or higher monetary value of the item bought/out of stock - if you do not want us to do this please add a note at checkout to request we check with you first - If you order large amounts/weight of an out of stock item we will attempt to contact you before shipping.
You want to Cancel your order
If you wish to cancel your order as it is no longer required you will need to do this by replying to your order confirmation email as soon as possible (no longer than 14 days from order Delivery date) if goods already dispatched it will be up to you to pay full returns to cost and arrange this within the 21 days from order date, all unwanted items must be returned in unopened in original packing and delivery box.
Contact Information And Toffeeworld are trading names of Toffee Heaven Ltd Registered in England and Wales Company Number 07691615 - Registered July 2011, Registered office at 42 Abergele Road, Colwyn Bay, Conwy, Wales, LL29 7PA -
email address:
Telephone Customer support line - 01492 338 330 (local rate call) (no cold/sales callers)
All images text design/content shown on this web-store is copyright protected©TOFFEE HEAVEN LTD 2011
ToffeeWorld / Allsorts4u 2007